Homelessness – What To Do

When you receive humanitarian protection or refugee status, you will be given at least 7 days’ notice before you have to leave the hotel.

Asylum Welcome can support you if you are at risk of homelessness or already homeless.

Use the housing guidance sheets and keep in regular touch with the Council and with us.

Sleeping outside is dangerous. Avoid it if you can.

Our advice is that it is NOT safe to rough sleep near the Kassam Hotel or in Fry’s Hill Park.

Download this information:

IMPORTANT! If you become homeless in Oxford, tell the Council immediately.

Call the Council on 01865 249811 and give them:

  • Your full name
  • Date of birth
  • Details about your situation

If you already have a named Housing Officer supporting you, tell them as well.

Daytime support

You can find organisations offering food, showers or advice in the Oxford Homelessness Guidance here and here.

If you are sleeping outside (“rough sleeping”):

Contact St Mungo’s.
They can help — but they need to find you first.

Tell them:

  • Where you are sleeping (street, tent, area)
  • What time you arrive and leave
  • What you are wearing (clothes, sleeping bag colour)
  • Any health problems or special needs

A team will try to find you within 1–3 nights. Stay in the same place so they can locate you. If they find you, they will see if a hostel or support organisation can help you. If they do not find you, they may call you or try again. If no one comes after a week, contact them again.

You can also meet a St Mungo’s team member in person:

  • Mondays, 9.00 – The Porch, 139 Magdalen Rd, OX4 1RL
  • Tuesdays, 17.00 – The Gatehouse, 10 Woodstock Rd, OX2 6HT
  • Wednesdays, 15.00–17.00 – Turning Point, 27–29 Rectory Rd, OX4 1BU

If you are staying with friends (“sofa surfing”):

You can still get help.

Visit Crisis Skylight, 40 George St, Oxford, OX1 2AQ (Old Fire Station)
Open Monday–Friday, 9.00–17.00
Phone: 01865 263900
Email: reception.oxford@crisis.org.uk

It is important to stay engaged:

If a homelessness organisation tries to help you:

• Stay in contact and respond promptly to any messages.
• Follow their advice.
• Do what you agreed in your action plan.

 Working with them improves your change of getting help.